FAQ
Frequently Asked Questions
What do I get with my monthly listing fee?
Your monthly listing fee gives you a professional listing page to showcase your business to a targeted audience that’s already interested in what you offer. You can add a business description and key details, upload up to five photos to highlight your products or services, include a direct link to your website or booking page, and message directly with interested customers. As long as your subscription is active, your listing stays live and visible on the board.
How much does it cost to post on a board?
The cost to post on a board is set by the Board Owner and is billed as a monthly subscription. Each board may have a different price, and you’ll always see the cost before you subscribe. You can cancel at any time, so if you’re promoting a one-time event or short-term offer, this gives you flexibility without a long-term commitment.
Do I get paid through MemberGig for my sales?
No. MemberGig does not process payments for your products or services. Your listing includes a direct link to your website or booking page, and any payments from customers are handled by you outside of the platform. This keeps you in full control of your sales, pricing, and payment process.
Can I list on more than one board?
Yes. You can list on multiple boards as long as each board allows your type of listing and you subscribe to each one separately. This makes it easy to reach different audiences and promote your business in multiple communities at the same time. You’ll have your own account to manage your listings, making it easy to update details or track where you’re listed.
What types of businesses or services are allowed?
Allowed listings depend on the rules set by each Board Owner and the focus of the board. Most boards are built around a specific niche, so listings should be relevant to that audience. As long as your product, service, or event aligns with the board’s guidelines and complies with platform policies, it can be listed.
What happens if a Board Owner removes my listing?
If a Board Owner removes your listing, it will no longer appear on that board. You’ll be notified, and your subscription for that board will be canceled so no future charges occur. You can still manage your account and choose to list on other boards that are a better fit for your business.
Can I create more than one post on a board?
Yes. Each subscription includes one post on a board. If you want to promote more than one product, service, or event on the same board, you can purchase additional posts at a price set by the Board Owner. This gives you the flexibility to showcase multiple offerings while keeping everything organized under one board.
How do I cancel a post subscription?
You can cancel a post subscription from your account at any time. Go to Subscriptions, find the post you want to cancel, and click the X (Cancel) button in the Action column. Your post will remain active until the end of your current paid subscription period, and no future charges will occur.
Are subscription payments secure?
Yes. All payments on MemberGig are securely processed through Stripe, a trusted payment platform used by well-known companies like Shopify, Uber, and DoorDash. Your payment information is encrypted and handled directly by Stripe, and MemberGig does not store your credit card details.
Can I get a refund for my listing subscription?
Refunds are handled by the Board Owner, not MemberGig. Fees already paid for the current billing period are non-refundable, even if you cancel early. If you have questions about refunds, cancellations, or disputes, you’ll need to contact the Board Owner directly, since they manage pricing and payments for their board through Stripe (the payment processor.)
What is MemberGig?
MemberGig is your own branded community marketplace where your members can promote their products, services or events within your community. Good for community building and business promotion for your members. Simply share your link with your community, then watch signups and your revenue grow.
How does monetization work for a board?
With a monetized board, you set a monthly subscription price for members to promote their products, services, or events on your board. Payments are securely processed through Stripe Connect and paid directly into your account. There are no upfront fees to create a monetized board. MemberGig earns a 15% fee from each transaction, along with standard payment processing fees, making it a simple way to earn recurring income from your community.
What is a non-monetized board and why would I use one?
A non-monetized board lets you create a space for your community without charging members to post. It’s useful for building trust as the go-to person, growing an audience or group, or organizing recommendations or resources in one place like trusted local services, products for sale, or community events.
I don’t have a Stripe account; can I still monetize my board?
Yes, you can! When you choose to monetize your board, we'll guide you through the process of setting up a Stripe account through the board set-up process. Having a Stripe account is necessary to receive payouts and manage transactions. Stripe offers a straightforward onboarding experience, and once connected, payments are securely processed and deposited directly into your account.
What is a monetized board, and what can I use it for?
A monetized board is your own space on MemberGig where your community can pay to post and promote their products, services, or events. It gives you one link to share with your audience and a simple way to organize what your members offer in one place. You set up the board, choose your price, and decide how it’s used, while MemberGig helps you turn your community into something that can grow and earn over time.
How do I decide what my board should be about?
Start by choosing one clear niche, or a specific topic or type of offering, based on your audience or an area you know well. Boards work best when they focus on a specific type of product, service, or interest, because visitors are usually looking for something specific. A niche board also makes it more valuable for businesses, since they’re more willing to pay to reach a targeted audience that’s already interested in what they offer. It’s best to start with one niche, and once it’s working, you can always create another board later.
Should my board be public or private?
When creating your board, you can choose between a public or private board. A public board is visible to anyone and can be discovered through the platform, making it easy for people to find your board and see what your community offers. A private board is not discoverable and can only be accessed through a direct link. Anyone who wants to access a private board must answer up to three questions you set and be approved by you before they can view the board or post. Public boards are ideal for reach and discovery, while private boards work best when you want more control over who can access your community.
What are Team Members and how can they help?
Team Members let you invite up to two people to help manage your board. They can assist with any day-to-day tasks like reviewing posts, approving listings, and keeping the board organized, so you’re not doing everything yourself. Team Members have access to all board features, except account and billing management, giving you support while your sensitive information in your account stays private.
What happens if I cancel my board?
If you cancel your board, any active subscriptions for that board are canceled immediately. Your members are notified, and your board is scheduled for permanent deletion after 7 days. This gives sellers time to make any necessary arrangements related to their posts before the board is removed. After the 7-day period, the board and its content are permanently deleted.
What are Categories and how do they help keep my board focused on a clear niche or brand?
When creating your board, you can set up categories that define what types of listings are allowed. These categories act as guardrails for your board, helping sellers understand what belongs and keeping everything aligned with your niche or brand. For example, you might create categories like “Local Pet Services,” “Digital Tools,” “Wellness Providers,” "Courses," or “Events.” When sellers post, they must choose one of your categories, which keeps listings organized, relevant, and on-brand. This makes your board easier to browse, more valuable to visitors, and more attractive to sellers who want to reach the right audience.
How can I keep my board secure from bad actors?
MemberGig gives you several built-in tools to help keep your board safe and on-brand. You can create a private board and require approval to screen users before they can view or post, and you can block or remove users or posts that don’t follow your rules. You also control which categories listings must fall under, helping prevent low-quality or off-brand content, and you decide whether to make your public board private. You can also invite up to two Team Members to help manage the board, review activity, and assist with moderation. In addition, members can flag posts they believe violate board rules or platform guidelines, making it easier to spot and address issues before they affect your community.
Do I need to signup and become a member to browse boards?
No, you can browse public boards without signing up, but you must signup to request access from a board owner to browse their private board or to contact a seller on private and public boards.
What’s the difference between a Member and a Seller?
A Member is anyone who signs up on the platform to access boards, browse listings, explore offerings, or connect with businesses. A Seller is a Member who chooses to post and promote a product, service, or event on a board by subscribing to list. Members can browse and connect, while Sellers actively promote what they offer.
How do I contact a Seller about what they’re offering?
If you’re interested in a product, service, or event listed on a board, you can message the Seller directly through the platform. This lets you ask questions, get more details, or start a conversation before visiting their website or booking page.
Is it free to create an account?
Yes. Creating an account is free. You can sign up to access boards, browse listings, explore offerings, and message sellers at no cost. From your account, you can manage messages and seller replies, view boards you’ve favorited, track the status of private board access requests, see private boards you’ve joined, and delete your account at any time.
What is a private board?
A private board is an exclusive board that isn’t publicly visible and can only be accessed through a direct link. To join, you’ll answer a few questions set by the Board Owner and request approval. Private boards are often used for invite-only groups where the owner wants to limit access to a specific audience.
Can I message multiple sellers at once?
Yes. You can message multiple sellers to ask questions or request more information about the products or services they’re offering. Each conversation is kept separate, and you can view and manage all replies directly from your account.
Can I become a Seller later if I want to post?
Yes. If you decide you want to post and promote a product, service, or event, you can become a Seller at any time by clicking "Create Post" on a board to get started. Your existing account stays the same, but with the added tools needed to manage your post and subscription.
How do I delete my account?
You can delete your account at any time by selecting Delete Account from the menu under your avatar or profile picture in the upper right corner. Deleting your account will permanently remove your posts, messages, and profile information, and any active subscriptions will be canceled immediately. This action cannot be undone.
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